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Refund & Exchange Policy

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You’ve made a purchase but something has come up. Don’t worry, we are here to help!

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Training Events:
If OOSHEW cancels your event, at no fault of your own, we will automatically refund your purchase to it's original method of payment.
Alternatively, if you prefer; we can also reschedule the training to another available date.

The standard policy for our training events is no refunds or exchanges.
OOSHEW does not make any reimbursement if guests are absent from training events.

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Shipped Product:
Product(s) already shipped cannot be refunded. If a customer wishes to exchange a shipped product, for any reason, the product must be shipped back to OOSHEW, at the customer's expense, and it must arrive in resellable condition before credit for that order can be put towards a different order of equal or higher value. Shipping charges will apply normally to the replacement product.