Reschedule Policy
Customers wishing to reschedule a Training Event without penalty must inform OOSHEW within 3 business days of the originally scheduled Training Event.
Notice can be emailed to training@ooshew.org or by calling 778-885-4600.
Refund Policy
A full refund will be returned to the customer when:
- The customer has provided 5 business days notice to cancel a Training Event.
- OOSHEW has cancelled the training event for reasons such as instructor unavailability, training location unavailability or equipment unavailability.
A refund will NOT be returned to the customer when:
- A customer cancels the Training Event with less than 5 business days notice.
- A student fails to attend or fails to complete the Training Event.
- A students fails the practical or written exam portion of the Training Event.
- When the customer's training location is unavailable or not suitable or not safe for the Training Event.
- When the customer's equipment designated for the training is defective or unsafe.